Below are some helpful resources for hurricane preparation and updates in storm conditions. Please contact KCER if you need assistance or are having difficulty contacting your dialysis facility.
KCER Hotline: 866.901.3773
Email: KCERInfo@hsag.com
Patient Helpline Numbers
- DaVita: 800.400.8331
- Fresenius: 800.626.1297
- DCI: 866.424.1990
- DCI Donor Hotline/Transient Patients: 800.969.4438
- ARA/IRC: 978.232.4099
- Satellite: 800.367.8292
- SAMHSA - Disaster Distress Helpline: 800.985.5990
- US Renal Care: 866.671.8772
- Veteran Disaster Relief Hotline: 800.507.4571
Florida Resources
- End Stage Renal Disease Network 7
- Florida Division of Emergency Management
- Current Evacuation Orders in Florida
- Florida residents in need of information can call: 1.800.342.3557 for resources before and after Helene
- State Assistance Information Hotline: 800.342.3557
- Crisis Cleanup: 844.965.1386
- Points of Distribution: Helene (arcgis.com)
- Activate Hope Assistance: Hurricane Helene Recovery - Hope Florida
- Additional Resources: FloridaDisaster.org/Updates
Georgia Resources
- Report Damages: damage-assessment-gema-soc.hub.arcgis.com
- Crisis Cleanup: 844.965.1386
- Local Emergency Management Agencies
- Lodging Information: exploregeorgia.org/tropical-storm-helene-travel-alerts
- Shelters: Georgia Emergency Management and Homeland Security Agency
- Locating Loved Ones: Red Cross - Locate Loved Ones
- Additional Resources: Georgia Emergency Management and Homeland Security Agency
North Carolina Resources
- Shelters: Ready NC
- Crisis Cleanup
- Power Outages: Ready NC
- Disaster Helpline: Get Immediate Crisis Counseling and Support - SAMHSA
- Additional Resources: NC DPS
South Carolina Resources
- Shelters: SCEMD
- Power Outages: Report Power Outages
- Road Conditions: Storm Resources - SCDOT
- State Government Closings/Delays: SCEMD
- Information Line: 1.866.246.0133
- Additional Resources: South Carolina Emergency Management Division
Tennessee Resources
- Shelters: Tennessee Shelters
- Local Emergency Management Agencies: Contact Your Local EMA
- Locate Loved Ones: 1.800.TBI.FIND (1.800.824.3463)
- Road Conditions: TDOT SmartWay
- Additional Resources: Hurricane Helene
Alabama Resources
- Power Outages: customerservice2.southerncompany.com
- Local Emergency Management Contacts: County EMA Directory – Alabama Emergency Management Agency
- Additional Resources: Alabama Emergency Management Agency
Federal Resources
- National Hurricane Center
- American Kidney Fund Activates Disaster Relief Program to Support Dialysis and Post-Transplant Patients Affected by Hurricane Helene
- FEMA Apply for Assistance: disasterassistance.gov or call 800.621.3362
- Disaster SNAP Benefits: SNAP State Directory of Resources
Rx Open
Rx Open helps patients find nearby open pharmacies in areas impacted by disaster. Combining multiple data feeds from the pharmaceutical industry, Rx Open displays the precise location on Google Maps of open pharmacies, closed pharmacies, and those whose status is unknown.
Virtual Resources
- ASPR TRACIE has a compiled resources including guidance, best practices, and lessons learned specific to the impacts of power outages on residents who receive medical care and rely on power-assisted medical equipment.